Hovis™ support

Email support
Tell us the email address you use for REI School and what you were doing when it went wrong. That is almost always enough for us to find it.

We answer within one business day.

Hovis™ signs you in with a code sent to your email. There is no password to forget.

1. Enter the same email address you used to buy REI School or REIBIZ.
2. Check your spam or promotions folder. The code often lands there the first time.
3. The code expires. If it has been sitting a while, ask for a new one.
4. Still nothing? Email us and we will confirm which address your membership is under.

Your courses unlock from your REI School or REIBIZ membership. The most common cause is signing in with a different email address than the one the membership was bought under. Email us the address you expected and we will check it.

Every lesson has an audio version alongside the video.

• Check your device is not on silent, and that the volume is up.
• Audio keeps playing when the screen locks. Use the lock screen controls to pause.
• On a weak connection audio can take a moment to start. The button says "Audio loading" while it does.

You can delete your Hovis™ account and everything it remembers about you. The full explanation, including what is kept and why, is on the account deletion page.