My courses are locked
Check the email, trial status and course type.
Updated October 2, 2026
Your courses unlock from your REI School or REIBIZ membership.
You signed in with a different email
Log out and sign in with the email your membership was bought under.
Your trial ended
After 7 days the courses lock until you buy a membership. See My trial ended. What now?.
It is a REIBIZ course
REIBIZ courses need their own purchase. See Why is a REIBIZ course locked?.
"Lessons failed to display."
The lessons did not load. Check your connection and try again. If it keeps happening, tap Contact support on that screen, or email us.
None of these?
Email us the email you sign in with and the email you think the membership is under.