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Contact support

How to reach a real person, and what to include.

Updated October 2, 2026

Email support@reischool.com.

Include your account

  • The email used to sign in to Hovis
  • Where you use Hovis: Android app, iPhone app or browser

Show the problem

  • Say what you tapped and copy the exact error message.
  • Attach a screenshot.
  • For a billing problem, attach the receipt and say website, Google Play or App Store.

Do not send a password, sign-in code or full card number.

Still need help?

Email us and a real person will answer.

Email support@reischool.com

Tell us the email on your REI School account, which device or app you use, what you tapped, and add a screenshot. If the button does nothing, copy the address and send from any email.