Help CenterHelp

"Slow down a moment" or "Too many tries"

What these limits are and how long to wait.

Updated October 2, 2026

Hovis limits how fast requests can come in, to keep it fast and safe for everyone.

"Slow down a moment and try again."

Too many messages or deals were sent in a short time. You may also see "Slow down a moment." Wait about a minute, then send again.

"Too many tries - wait a minute."

Too many sign-in codes were asked for or checked in one minute. Wait a full minute, then try once.

On shared Wi-Fi

The limit counts everyone on the same connection. On office or public Wi-Fi, switch to mobile data if the message keeps coming back.

Still need help?

Email us and a real person will answer.

Email support@reischool.com

Tell us the email on your REI School account, which device or app you use, what you tapped, and add a screenshot. If the button does nothing, copy the address and send from any email.