My payment failed

Update the payment method in the place that is taking the payment, then try again.

Updated October 2, 2026

Update the payment method where you are paying. Do not start another purchase if the first one says it is still processing.

• Check the card number, expiry date, security code and billing address on the checkout page.
• Try the checkout again, or ask your card issuer why it declined.

If a website Monthly renewal failed, contact support from the email used to buy.

Open Google Play, then go to Payments and subscriptions and Payment methods. Update the payment method, return to Hovis and try again.

On iPhone, open Settings, tap your name, then Payment and Shipping. Update the payment method, return to Hovis and try again.

Do not pay again. Use Restore Purchases or follow I paid but my account still looks locked.