Hovis won't load or shows an error

Update, reopen, clear local app data, or use Hovis in a browser.

Updated October 2, 2026

If the app stays white, closes, or will not finish opening, try these steps in order.

1. Update the app. See A fix isn't showing on my phone.
2. Close Hovis fully, then open it again.
3. Restart the phone if the white screen returns.

• Android: open Settings, Apps, Hovis, then Storage and cache. Tap Clear cache. If the app still will not open, tap Clear storage.
• iPhone: iPhone does not have a Clear cache button for one app. Delete Hovis, reinstall it from the App Store, then open it again.

Clearing storage or reinstalling removes the sign-in from that phone. Sign in again with the email on your Hovis account.

Open askhovis.ai in a browser. If the browser also does not load, switch between Wi-Fi and mobile data. If you see "You're offline", reconnect and tap Try again.

• Send the email used to sign in and say Android, iPhone or browser.
• Include a screenshot of the white screen or error.
• Include the app version if you can open Settings.

Seeing "Slow down a moment" or "Too many tries"? See "Slow down a moment" or "Too many tries".