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I was charged twice

Find both charges, then send support both receipts.

Updated October 2, 2026

First find where each charge came from. A website charge, a Google Play charge and an App Store charge are separate purchases.

Check both charges

  • Open each receipt and note the purchase date, amount and order number.
  • Check the email, Google account or Apple Account shown on each receipt.
  • Check whether one charge is Monthly and the other is Lifetime.

Send both receipts

Contact support with the email used to sign in to Hovis, both receipts and a screenshot showing both charges. Support reviews any refund or billing correction.

Related articles

  • Refunds

    How refunds work for Hovis purchases.

  • My payment failed

    Update the payment method in the place that is taking the payment, then try again.

  • Contact support

    How to reach a real person, and what to include.

Still need help?

Email us and a real person will answer.

Email support@reischool.com

Tell us the email on your REI School account, which device or app you use, what you tapped, and add a screenshot. If the button does nothing, copy the address and send from any email.