Audio isn't playing
Check these in order before you email us.
Updated October 2, 2026
- Check your volume. Make sure your phone is not on silent and the volume is up.
- Wait for "Audio loading". On a weak connection, audio takes a moment to start.
- Check your connection. Move to better signal or Wi-Fi and try again.
- Close Hovis fully and open it again.
- Update the app. See A fix isn't showing on my phone.
iPhone note: the silent switch on the side of an iPhone may not mute Hovis. Use the volume buttons instead.
Is the lesson locked?
If the lesson will not open at all, see My courses are locked.
Still no sound?
Email us the course and lesson name, and whether you use the app or a browser.