Signing in and your account
Sign-in codes, error messages, your profile and deleting your account.
- How to sign in
Hovis has no password. Sign in with an emailed code, Google, or Face ID or fingerprint.
- I didn't get my sign-in code
Where the code goes, how long it lasts, and what to do when it never arrives.
- Sign-in error messages and what they mean
Find the exact message you see, then the fix.
- The button in my welcome email does nothing
Sign in with an emailed code instead, and tell us so we can fix it.
- Edit your profile and settings
Change your photo and nickname, theme, read aloud, Face ID, and log out.
- I'm signed in but Hovis says I have no access
Check the email you used, then send us the account details if access is still locked.
- Delete your Hovis account
What is deleted, what is kept, and how to ask us if you cannot sign in.
Still need help?
Email us and a real person will answer.
Email support@reischool.comTell us the email on your REI School account, which device or app you use, what you tapped, and add a screenshot. If the button does nothing, copy the address and send from any email.