Refunds
How refunds work for Hovis purchases.
Updated October 2, 2026
Use the route that took the payment. The store or support team handling the request decides the result.
REI School website purchase
Contact support from the email used to buy. Include the receipt and say which charge you want reviewed.
Google Play purchase
- Open the Google Play refund form and sign in with the Google account that paid.
- Select the Hovis purchase and submit the request to Google.
App Store purchase
- Open Report a Problem and sign in with the Apple Account that paid.
- Choose Request a refund, then select the Hovis purchase and submit it to Apple.
After a store refund
Google Play and the App Store report refunds to Hovis. Access tied only to that purchase can be removed. If the membership shown in Hovis is wrong after the store finishes the request, contact support with the receipt.