I'm signed in but Hovis says I have no access
Check the email you used, then send us the account details if access is still locked.
Updated October 2, 2026
You are signed in, but Hovis will not open your chats or courses. Check these three things.
1. You signed in with a different email
Your access belongs to the email you bought or signed up with. Log out, then sign in with that email.
2. Your trial ended
A trial lasts 7 days. See My trial ended. What now?.
3. Your trial or membership was not linked to your account
Sometimes a sign-up does not finish on our side. We can fix that for you.
What to send us
- The email you signed in with
- The email you think your trial or membership is under
- Where you bought: the REI School website, Google Play, or the App Store
After we tell you it is fixed, close Hovis fully and open it again.