I paid but my account still looks locked
Check the email you used and the store account that paid.
Updated October 2, 2026
Your payment went through, but Hovis still shows locked. Check these.
Did you sign in with the email you paid with?
Your membership belongs to the email on the purchase. If you are signed in with another address, log out and sign in with the one you paid with.
Did you buy in an app store?
A Google Play or App Store purchase belongs to the Google account or Apple ID that paid. Make sure the phone is signed in to that same store account.
Did you just pay on the web?
Go back to Hovis and give it a moment. If it still looks locked, close Hovis fully and open it again.
Still locked?
Email us with:
- The email you sign in to Hovis with
- The email on your receipt
- Where you bought: the REI School website, Google Play or the App Store
- A screenshot of the receipt if you have one