I didn't get my sign-in code

Where the code goes, how long it lasts, and what to do when it never arrives.

Updated October 2, 2026

Check each place below, then check which email address you used.

1. Check spam and promotions. Look there for the code.
2. Search your inbox for "verification code". The subject is Your REI School powered by Hovis verification code or Your Hovis verification code.
3. Ask for a new code. A code works for 10 minutes. Asking for a new one cancels the old one, so always use the newest.
4. Check your texts. If our email is having trouble, we send the code by text to the phone number on your account instead.
5. Check which email you typed. The code goes to the email on your REI School account. If you bought under a different address, sign in with that one.

The code goes to the email on your account, on purpose. It proves you own that inbox. If that email is old or wrong, email us. We will correct it, then you ask for a new code.

Older code emails had an Open Hovis button that could do this. It was fixed on September 26, 2026. If you have an older email, go back to the page that asked for the code and type it there.

Email us the address you signed up with. We can see whether your sign-up reached us and fix it.