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Move from Monthly to Lifetime

There is no automatic upgrade or credit. Change the plan through the route that bills you.

Updated October 2, 2026

Monthly and Lifetime are separate purchases. Hovis does not automatically convert Monthly, apply its payments to Lifetime or cancel it after a Lifetime purchase.

See Plans at a glance for the Monthly and Lifetime prices on the website, Google Play and the App Store.

Start with support

Contact support from the email used to buy. Say whether Monthly is billed by the REI School website, Google Play or the App Store. An active paid account can hide the normal Lifetime purchase button, so support must check the route before you buy again.

After Lifetime is active

Check that Hovis shows Lifetime REI School Membership, then follow the cancellation step for the old Monthly route.

Still need help?

Email us and a real person will answer.

Email support@reischool.com

Tell us the email on your REI School account, which device or app you use, what you tapped, and add a screenshot. If the button does nothing, copy the address and send from any email.